Information
Find answers to frequently asked questions about our cleaning services. We're here to provide clarity and ensure you have all the information you need. If your question isn't answered here, please don't hesitate to contact us!
Frequently asked questions
We understand you might have questions before booking a cleaning service. Here are some of the most common questions we receive at EcoSparkle Cleaning.
Are the cleaners DBS checked?
Yes, all our cleaners undergo thorough DBS (Disclosure and Barring Service) checks to ensure your peace of mind and security.
How often will a cleaner come?
We offer flexible scheduling options to suit your needs. You can choose from weekly, bi-weekly, monthly, or one-off cleaning services.
Do I have to sign a contract?
No, we don't require you to sign a long-term contract. Our services are based on your needs and preferences, offering flexibility and convenience.
Will you visit my home before the cleaning?
Yes, for initial long-term cleans and larger jobs, we can arrange a visit to your home to discuss your specific cleaning requirements and provide an accurate quote.
How do I pay?
We accept bank transfer.
How do I communicate with the company?
You can reach us via phone at +44 , email at info@stuzifreshandclean.co.uk. We aim to respond promptly to all inquiries.
What if I have a complaint?
We take all complaints seriously. Please contact us as soon as possible, and we will do our best to resolve the issue to your satisfaction.
Still have questions?
If you couldn't find the answer you were looking for, please don't hesitate to reach out. We're happy to help!